Privacy policy

Last updated: August 5, 2026

Crafted Beards LLC ("we", "us", or "our") operates craftedbeards.com and related websites, including all information, content, features, tools, products, and services, to provide you with premium beard care and beard growth products (the "Services"). Crafted Beards is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details — name, address, billing address, shipping address, phone number, and email address.
  • Financial information — payment card information, transaction details, and payment confirmation. Payment processing is handled by secure third-party processors; we do not store full credit card numbers on our servers.
  • Account information — username, password, preferences, and order history when you create a Crafted Beards account.
  • Transaction information — items you view, add to cart, purchase, return, or cancel.
  • Communications — information you include when contacting customer support, requesting a refund, or signing up for our newsletter.
  • Device and usage information — IP address, browser type, device identifiers, pages visited, and how you interact with our website. Collected through cookies and similar technologies.
  • Reviews and feedback — product reviews, ratings, and testimonials you submit through our website or third-party review platforms.

How We Collect Personal Information

  • Directly from you — when you create an account, place an order, contact us, or subscribe to marketing communications.
  • Automatically — through cookies, pixels, and analytics tools when you browse our website.
  • From service providers — payment processors, shipping carriers, email platforms, and analytics providers that process data on our behalf.

How We Use Your Personal Information

  • Provide and improve the Services — process orders, arrange shipping, manage your account, handle returns and refunds, and personalize your shopping experience.
  • Customer support — respond to inquiries, resolve issues, and communicate about your orders.
  • Marketing and advertising — send promotional emails and text messages (with your consent where required), and show you relevant advertisements. You may opt out of marketing emails at any time using the unsubscribe link in any email.
  • Security and fraud prevention — detect and prevent fraudulent transactions and protect our Services.
  • Legal compliance — comply with applicable laws, respond to legal process, and enforce our terms and policies.
  • Analytics — understand how customers use our website so we can improve our products, content, and experience.

Text Marketing and Notifications

By entering your phone number at checkout, subscribing via a form or keyword, or otherwise opting in, you agree that we may send you text notifications (including order updates and abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 per month. Consent is not a condition of purchase.

To unsubscribe from text marketing and notifications, reply STOP to any mobile message from us or use an unsubscribe link we provide. Message and data rates may apply. For help, reply HELP or contact us at support@craftedbeards.com.

We do not sell, rent, loan, trade, or lease phone numbers collected through our text program for profit. We may share information with platform providers and carriers solely to deliver messages and operate the program.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify — our e-commerce platform provider, which hosts our store and processes certain data to provide and improve the Services.
  • Service providers — payment processors, shipping carriers, email marketing platforms, customer support tools, review platforms, and analytics providers.
  • Marketing partners — to deliver targeted advertising on platforms such as Meta, Google, and TikTok. You may opt out of certain targeted advertising as described below.
  • Legal and safety purposes — when required by law, to protect our rights, or to protect the safety of our customers and others.
  • Business transactions — in connection with a merger, acquisition, or sale of assets.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify. To learn more, visit the Shopify Consumer Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

You can opt out of some targeted advertising through:

If you visit our website with the Global Privacy Control opt-out signal enabled, we will honor that signal where required by applicable law.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain advertising uses. California residents may also have rights under Civil Code Section 1798.83.

To exercise any of these rights, contact us at support@craftedbeards.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser, except where required by law or where we honor Global Privacy Control as described above.

Children's Data

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We retain your personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

International Transfers

Your personal information may be transferred to and processed in the United States and other countries where our service providers operate. If you are located outside the United States, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes will be communicated as required by applicable law.

Contact

Questions about our privacy practices or to exercise your rights:

Crafted Beards LLC
Jacob Crowder, Privacy Compliance Officer
930 N 1430 W
Orem, UT 84057, United States