Refund policy

Last updated: August 5, 2026

6-Month Money-Back Guarantee (Beard Growth)

This guarantee applies to customers who purchased our Beard Growth products directly from craftedbeards.com.

To be eligible for a full refund under the growth guarantee, you must use the products for a minimum of 3 months (or until the product has been fully used). If you have not seen results in that timeframe, email support@craftedbeards.com with your order number to start the refund process. The guarantee window is 6 months from delivery.

30-Day Returns (Unopened Products)

We also offer a 30-day return policy for unopened and unused products. That means you have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it — unused, with original packaging — and you will need your order confirmation or proof of purchase.

How to Request a Return or Refund

  1. Email support@craftedbeards.com with your order number and the email used at checkout.
  2. Tell us whether you are requesting a growth-guarantee refund or an unopened return.
  3. If a return shipment is required, we will send a return label and instructions. Items sent back without first requesting a return may not be accepted.

We typically respond within 1–2 business days.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately at support@craftedbeards.com with your order number and photos. We will make it right with a replacement or refund.

Exceptions

  • Opened personal-care products outside the growth guarantee terms are reviewed case by case.
  • Sale items and gift cards are generally non-returnable unless required by law or covered by the growth guarantee.
  • Custom or personalized items cannot be returned unless defective.

Exchanges

We do not process direct exchanges. Return the item you have (if eligible), then place a new order for the product you want.

Refund Timing

Once we approve your refund, it is issued to your original payment method. Banks and card issuers may take additional time to post the credit to your account.

Subscriptions

If you purchased through a subscription plan, you may cancel future shipments before your next billing date by contacting us or managing your subscription in your account. Refunds for individual subscription shipments follow the same policies above from each delivery date.

Contact

Questions about returns or refunds?

Crafted Beards LLC
930 N 1430 W
Orem, UT 84057, United States